Quality Assurance

Quality & Return Processing

Quality Assurance-


Quality is of key importance to us. By utilizing double verification methods, daily and weekly agent sales trainings, with open and transparent client communications, we aggressively work to insure your quality standards are being met on every single call. In addition, we are a TCPA compliant lead generation company that utilizes various DNC and litigator scrubbing methods including partnering with the BlackList Alliance. All of our records our regularly scrubbed and we hold our publishers to the highest standards when it comes to data and how its acquired, stored, and protected. All of this combined, makes for some of the highest quality live transfers in the industry all while maintaining our focus on insuring your success and preserving your integrity on every step of your campaign.


Missed Calls-


Our agent will attempt to call you back (2) times. If after the second attempt the call is not answered the agent will attempt to leave a voice message and post the lead over. If two missed call attempts were completed during the assigned call hours set by you, the client, the call will be considered billable and billed to your account.


Return Processing- 


While Manifest Direct Marketing has a strict no refund policy on pre paid orders, we will always honor leads that do not meet your minimum qualifying filters and agreed upon standards for quality. Once an order for leads is placed, those funds are utilized to get your campaign off the ground and are spent on tech integration, data, and agent compensation. We will always fulfill a lead order placed, however, if your filters are set very tight, some orders may take longer than expected. 


If you receive a live call transfer lead and feel it was not a truly interested and qualified call or if the call did not meet your specific filters as listed on your invoice please simply send an email to Returns@ManifestDirect.com within 24-HOURS from the time of the call transfer so our Quality Assurance team can review the call and process your return accordingly. Call recordings are available upon request. Any attempts to return leads outside of the 24-Hour Return Processing Window will not be considered for return. NO EXCEPTIONS.


Your email should consist of the consumers first and last name along with the telephone number of the consumer in the subject line. In the body of the email please include a brief description as to why you are returning the lead and why you feel a replacement lead should be granted. We will review and provide a response with our findings including a solution and plan on how we will correct the issue while also returning the lead and crediting your account.


*ALL RETURNS ARE BASED ON AUDIO EVIDENCE FROM RECORDED CALLS CONSISTING OF THE CONSUMERS RESPONSES TO THE QUALIFYING QUESTIONS OTHERWISE KNOWN AS FILTERS  ASKED BY A MANIFEST DIRECT MARKETING AGENT PRIOR TO TRANSFER. THIS AUDIO EVIDENCE CAN BE LOCATED AND ACQUIRED IN THE FRONT END RECORDING OF THE CALL TRANSFERRED. MDM RESERVES THE RIGHT TO RECORD BOTH THE FRONT AND BACK END RECORDINGS OF EVERY CALL MADE.



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